Returns & Refunds Policy

We want you to be satisfied with your purchase. If you experience an issue with your order, please contact us at support@kavoniq.com.

Return period
You may request a return within 30 days of receiving your order.

Return conditions
To be eligible for a return, the item must be unused, unworn, in its original condition and in its original packaging. Proof of purchase is required.

How to request a return
Email us at support@kavoniq.com with your order number and the reason for your return. Do not send the item back before receiving return instructions from our customer support team.

Damaged, defective or incorrect items
Please contact us within 7 days of delivery and include clear photos or videos of the product and packaging. We will review your request and provide an appropriate solution.

Non-returnable items
Items that have been used, damaged by the customer, returned without authorization, or sent after the return period may not be accepted.

Return shipping costs
Return shipping costs are generally the customer’s responsibility, unless the item received was damaged, defective or incorrect.

Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order cancellations
Contact us as soon as possible if you need to cancel or modify an order. We cannot guarantee cancellation after the order has been processed or shipped.