Frequently Asked Questions

How long does shipping take?
Orders are usually processed within 1–3 business days. Estimated delivery to the United States is generally 7–14 business days. Delivery times may vary depending on the destination and carrier.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can also use the “Track My Order” page on our website.

Which countries do you ship to?
We currently ship to the United States. Additional destinations may be added in the future.

How much does shipping cost?
We offer free standard shipping on all orders unless otherwise stated during checkout.

Can I change or cancel my order?
Please contact us as soon as possible at support@kavoniq.com. We cannot guarantee changes or cancellations once an order has been processed.

What should I do if I receive a damaged or incorrect item?
Contact us within 7 days of delivery at support@kavoniq.com. Include your order number and clear photos of the item and packaging so our team can assist you.

Can I return my order?
Returns may be accepted according to our Returns & Refunds Policy. Items must be unused, in their original condition and packaging.

How do I charge the neck fan?
Charge the fan using the included USB cable and a compatible USB power source. Follow the instructions included with the product.

Is payment secure?
Yes. Payments are processed securely through Shopify’s encrypted checkout system.